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Frequently Asked Questions

Q. I am unable to self-register

A. To self-register you must be able to correctly enter the birth date, legal first name, and email address associated with your account.  The email address must already be on file with us. If you have not previously provided us with an email address you must do so before you may self register with the My Dental Chart portal.

 

Q.  I did not receive an email reply after completing the steps in “Register to Access”

A.  You may not be receiving an email for one of the following reasons:

 

The email may have gone to your junk mail or clutter folder.

Look to see if an email from dent-patientaccess@uiowa.edu was filtered there.

You may not have entered your formal first name when you tried to register – don’t use your nickname.

We may have a different email address in your record and we will need to correct that. Contact us!

The link provided in the registration email is valid for a limited period.

If you passed the time limit, go back to the Register to Access button.

 

Q. How do I change my password?

A. Go into the Settings menu found along the top when you log in; then choose "Change Password" along the left.

 

Q. I forgot my password. How do I reset?

A. On the My Dental Portal home page there is a “Forgot Password” link under the Log In tab just below the username and password fields. If you are unable to use this form to reset your password please contact us.

 

Q. How can I pay online?

A. Look up your patient Chart number in the Statements area of My Dental Chart.  If you do not see any statements in your account yet, please wait to receive a bill.  Once you know your Chart number click on the Pay Bill option in the menu.  Your patient Chart number is used in the Account Number field of our Online payment page.  

 

Q.Who can I turn to for assistance?

A. If you need assistance with the registration process or you have questions, you may contact the Dentistry Patient Representative office at the college by emailing Dentistry-Myportal@uiowa.edu . Put “Help with Dental Portal” on the subject line. Or you may call 319-335-6579.